>>PLEASE NOTE<<< Below comments only apply to the North American market, if you live in the different parts of the world, please contact your local distributor/dealer for further assistance.
Q: Is Rapid Bike approved by EPA or CARB (California Air Resources Board)
A: No, our products don't meet emission compliance requirements for street or highway use. Sold as "racing" and "Closed-circuit use" only. DO NOT PURCHASE THE PRODUCT IF YOU ARE UNSURE OF YOUR STATE LAW. By purchasing it, you assume full liability!
Q: Can you give me a call?
A: Recently, we have been receiving emails asking for a “phone call”. With all due respect, we will not call. Please make an effort to give us a call or email. We reply to emails almost immediately.
Q: I have a flashed ECU, is Rapid Bike compatible with it?
A: We can NOT deny nor confirm compatibility with ANY ECU flash, in general, Rapid Bike is programmed and set to work with stock ECU. PLEASE give us a call regarding your application or email.
Q: How do I go about diagnosing an issue with Rapid Bike?
A: Option A is to take your bike to a competent shop and if the shop is not familiar with Rapid Bike, have them give us a call. ( please do not call us and ask us to call your shop ) . Option B is, we can remote in using the "Team Viewer" software to take a look at your settings. Please keep in mind, this is a complimentary service and we will only do it when and if it is convenient for us and as well as it is for you too.
Q: I installed the Rapid Bike on my bike and the battery keeps draining.
A: Rapid Bike system is designed to receive power from the either injectors or the tail/rear brake light switch, Unless the key is left ON, it is impossible for Rapid Bike to drain power. If you also have installed, "My Tuning Bike" which also must be receiving power from a switched 12vdc source on the bike, do not take power directly from the battery itself.
Q: Can the end-user install the product ( installation by the customer)?
A: In most cases, we ALWAYS recommend Rapid Bike kits to be installed by a professional technician, but if you must do it yourself, please e-mail us at info@rapidbike.us for the specific installation manual e-mailed BEFORE ordering the product to review the difficulty level of the installation process.USA / CANADA CUSTOMERS ONLY. For any other markets, please contact the dealer/distributor in your own country.
Q: How is the warranty handled?
A: If the product has been purchased from outside of the USA dealer network and shipped to the USA, please do not contact us, contact the seller and have them handle the issue/warranty. However, if it was purchased at one of our official USA dealers and have proof of purchase, we will assist you in any way we can.
Q: I have a Ducati Monster 821 / 1200 S / R with Rapid Bike EVO system installed, occasionally the check engine light comes on while at light throttle and low RPM riding, is this problem? ( THIS GLITCH DOES NOT APPLY TO ANY OTHER MODELS OF DUCATI or any other motorcycles )
A: The glitch is, that Monster 821/1200 ECU triggers a check engine light if Rapid Bike makes any adjustments below 3600 rpm. After discovering this glitch, we then started shipping all Monster 821 / 1200 kits with the adaptive tuning set at (starting point ) 3600 RPM ( which also covers down to 3300 RPM ) and this fixes the issue. THIS STATEMENT DOES NOT APPLY TO ANY OTHER MODELS
Q: I have installed Rapid Bike on my Ducati 848 and the bike only starts when the rear or front brake is applied!
A: Incorrect polarity, please check the last page of instructions along with 2 added pages regarding how to correctly check polarity. This is especially important for all of the 848, 848EVO, 1098, 1198, SF848, and SF1098 models, they all use the same harness and the power supply must be proper and this is the case with all kits that are supplied with polarity cable.
Q: I would like to have my dealer install my Rapid Bike but they are not an official Rapid Bike dealer, is that a problem?
A: Absolutely NOT, our customer service does not end with the purchase of the product, it continues as long as you own the product, even after the warranty expires. We will help you or the installing shop in anyways we can, PLEASE have your shop contact us before or during the installation of the product.
Q: I just sold my bike and removed the Rapid Bike system, can I use the kit on my new bike?
A: Of course, just send your module to us with a prepaid return shipping label and we can reprogram it (you still need a model-specific harness for the new bike) and ship it back to you, and you can also purchase a model-specific harness as well. We also sell modules and wiring harnesses separately. Please NOTE: Rapid Bike Racing module is not available for some models, please e-mail us if you need more info. Unlike competitors’ products, Rapid Bike is not a dead investment; it can be carried on from one bike to another and becomes a very smart small investment.
Q: I have a Rapid Bike system with the My Tuning Bike module added on. Can I remove it and let my buddy use it to tune his bike since he has a Rapid Bike on his bike?
A: Just like every Rapid Bike EVO and Racing module, the My Tuning Bike module has a unique serial number and if it's used with one system, it will not work with another However in the event of a failure of a My Tuning Bike module, you can use another one with your EVO or Racing system.
Q: Do I need to specify, the push or pull type of switch when purchasing the Quick-shift sensor?
A: No, since our strain gauge sensor can be programmed to work in either direction (but NOT both at the same time, (UNLESS IT IS OUR BLIPPER KIT). It is a very simple check and adjustment, included in the instructions.
Q: Why don't you have a map database?
A: Every system we sell comes with a base map and, our free software also comes with a map database as well, BUT quite frankly we don't believe in one specific set of maps for each make and model and that is why we have an adaptive tuning feature built-in with every Rapid Bike EVO or Racing system we sell. We think we would be fooling ourselves and our customers if we told you just to use a set of the base maps and be done with it! Even if we had developed a perfect map with a perfectly executed dyno tuning session for a certain make and model, EVERY BIKE is different even within the same model with the same identical modifications. We would also be fooling ourselves and our customers if we told you that the map developed in Florida (or Italy) will work just fine anywhere in the country.
Q: I have a 2015 Yamaha R1 ( or a different make and model ) and just got my ECU flashed and was told my fuel injection mapping would be fine or perfect ( yes we have heard that too ), do I still need tuning?
A: As popular as ECU flashing is lately, it is still necessary to manage fuel injection mapping unless YOUR ECU was flashed and fuel injection mapping was done with YOUR BIKE on the dyno, otherwise it is not correct to say it will be just fine! However, if the ECU flashing is done to optimize and get rid of the factory restrictions then it is actually a perfect combination of ECU flash + Rapid Bike fuel/ignition management. This is actually the preferred choice of some of the best tuners and race teams we work with.
Q: What about using race fuel with any Rapid Bike system?
A: We highly recommend dyno tuning if the race fuel is going to be used and should be done by a tuner who has experience with that particular fuel, we should also focus on the oxygenation level of the fuel and the type of the race fuel the burning characteristics that will make a difference in Ignition and fuel injection mapping so can be optimized with proper tuning. But just like any other O2 sensor, your bike's O2 sensor life will be greatly reduced with the use of leaded fuel.
Q: Where do I download the installation and software manual? (USA AND CANADA CUSTOMERS ONLY , ALL OTHERS PLEASE CONTACT YOUR LOCAL DISTRIBUTOR in your country or contact Dimsport directly www.dimsport.it
A: E-mail us at info@rapidbike.us we would be more than happy to e-mail you a specific application manual even if you haven't purchased the product yet.
Q: Do you provide any sort of training?
A: Well, of course, our goal is to get our end-user or the tuner/installer most out of the Rapid Bike system, our support does NOT end with the purchase of the product but it continues as long as you own the product. It doesn't matter if you are an end-user or a shop, we want you to find the answer to your questions right here at the source of the product, give us a call we will gladly assist you even if it means remotely connecting to your PC and your bike to give you software training, checking your installation or troubleshooting, none of this service costs any money. We stand 110% behind our product and support it! Support will be provided at our convenience, please make prior arrangements.
Q: I have a Ducati Hyper 821 and half of my dash has been going blank from time to time I also have a Rapid bike installed on my bike, does this issue have anything to do with Rapid Bike?
A: Absolutely not, please contact your dealer. I had to mention this issue here because some of the Ducati dealers have blamed this issue on Rapid Bike which has nothing to do with Rapid Bike. The issue actually ended up being the stock ECU gone bad!
Q: My bike has different engine modes and traction control settings with other factory-installed accessories on the bike. Will Rapid Bike change / disable any of these functions and will all my settings stay the same?
A: Rapid Bike does not interfere with any of the stock electronics or the functions of the bike. Everything will function normally and in some cases, customers have reported the engine power modes actually works better with optimized fueling.
Q: I have a Panigale with a stalling and hot starting issue, will Rapid Bike fix that?
A: No, this is a very common problem with the Panigale family with or without Rapid Bike installed and has nothing to do with the Rapid bike system, please contact your friendly local Ducati dealer BEFORE installing Rapid Bike and/or installing any kind of upgrades. We think this issue should be solved before anything; the Rapid Bike System is not a diagnostic tool.
Q: How do you handle returns?
A: No returns if the product is opened and installed. Our return policy is clearly listed on our website on the "TERMS" page please read it before ordering any products.
Q: I have some idling and hot/cold starting problem; will Rapid Bike cure any of that?
A: Short answer is no, it will not, Rapid Bike does not manage the cold/hot starting circuit of the stock ECU along with idling, there are some makes and models we can name but some do it some don't ...... However, if the idling and/or stalling issues are due to poor fueling at idle, you can add or remove fuel in the idling rpm range to help. Your idling will be lumpy if you have a short muffler and this is not necessarily a malfunction.
Q: I installed an aftermarket slip-on or full exhaust on my bike and now I have a lot of deceleration popping, will Rapid Bike cure it? Or why hasn't it been fixed after I installed Rapid Bike?
A: First and foremost, deceleration popping is NOT a malfunction nor does Rapid Bike do anything to cure it, provided, the bike is free of vacuum and exhaust leaks and maintenance is up to date.
Q: My Panigale blipper is cutting out without touching the shifter lever, what is going on with it?
A: All Panigale 899, 959, 1199, and 1299 blipper kit adjustments will need fine-tuning after installing and operating the bike, the user never should set the preload below the 45-50 range. These bikes transmit a lot of vibration and affect the operation or sensing of the load cell. You must also make sure you have the latest blipper firmware installed and that the initial setup is properly executed.
Q: I placed an order online on Friday night, why hasn't my order been left yet?
A: We only ship on Tuesday thru Friday.