Return Policy | Rapid Bike

Valid only for products purchased directly from Rapid Bike USA at rapidbike.us Rapid Bike USA is 100% committed to your satisfaction. This policy outlines the terms and procedures governing returns, and we expect all customers to review and follow them carefully.

Please note: This policy applies exclusively to purchases made directly through Rapid Bike USA. If your product was purchased from one of our authorized dealers, that dealer establishes and manages its own return policy. Rapid Bike USA does not dictate, control, or take responsibility for how authorized dealers handle returns. Customers who purchased through a dealer must contact that dealer directly.

Eligibility

A return will only be accepted when all of the following conditions are met:

● The request is submitted within 14 days of the delivery date. Requests made after this window will not be accepted.

● The product is unused and uninstalled. Once a unit has been installed or connected to a motorcycle in any way, it is permanently ineligible for return.

● The product is returned in its original box and packaging, complete with all accessories and included paperwork.

The following statement applies only to orders placed directly through rapidbike.us. Purchases made through authorized dealers are governed solely by that dealer's own return terms.

Return Procedure:

Customers must follow this procedure. Returns that do not follow these steps may be refused.

1. Request a Return Merchandise Authorization (RMA#). Email info@rapidbike.us or visit rapidbike.us/contact with your order number and the reason for the return.

2. Wait for confirmation. We will issue an RMA# and provide return instructions. Returns sent without an RMA# will not be processed.

3. Repackage the product securely in its original box, with all accessories included.

4. Ship via UPS or FedEx only. USPS is not accepted due to unreliable service in our area, and any return shipped via USPS will not be honored. Use a trackable, insured shipping method. The customer bears full responsibility for ensuring the package arrives safely; Rapid Bike USA is not liable for items lost or damaged in transit. Rapid Bike USA does not reimburse shipping charges under any circumstance — this includes shipping on the original order and shipping for the return.

5. Refund, exchange, or store credit is processed once the item is received and inspected, minus the 20% restocking fee, within 7 business days.

Refunds, Exchanges & Store Credit

Customers may choose one of the following:

Refund — issued to the original payment method, minus the 20% restocking fee.
Exchange — for a different product; price differences will be charged or refunded accordingly.
Store credit — issued for the full purchase price. Store credit is good for 1 year.

Non-Qualifying Returns

The following will not be accepted under any circumstances:

Units that have been installed, wired, or connected to a motorcycle.
Items missing original packaging or accessories.
Products purchased through eBay or unauthorized resellers.
Requests submitted more than 14 days after delivery.
Returns shipped via USPS.

Questions?

Rapid Bike USA is 100% committed to standing behind our products and making this process straightforward.

Rapid Bike USA

Address :6845 Narcoossee Rd. STE 52, Orlando, FL 32822
Phone: 407-277-5557
Email: info@rapidbike.us

This return policy is separate from the product warranty. Warranty terms, coverage, and claims are governed by the Rapid Bike Limited Warranty provided with your product.

Return Policy.